Customer Service Representative

3 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Russell Tobin Full time
Customer Service Advisor

We are seeking a highly skilled Customer Service Advisor to join our team at Russell Tobin. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities:
  • Answer customer contacts promptly and professionally
  • Log and validate all customer contacts on our case/call logging system
  • Resolve customer queries using relevant tools and systems
  • Manage end-to-end customer contacts, providing regular updates on ticket status
  • Invoke escalation procedures within defined time frames
  • Comply with quality standards regarding cases and calls
  • Proactively seek support from escalation teams as required
  • Monitor ticket queues and handle tickets appropriately
  • Provide support to multiple desks and accounts under our Cross-Skilling Initiative
Requirements:
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Ability to work effectively in a team environment
What We Offer:
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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