Consumer Advocate
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom
Pertemps Bristol Commercial
Full time
Role OverviewPertemps is supporting a client in the education sector by providing a temporary Complaints Officer to handle complaints effectively.
Main Tasks:- Handle complaints according to established procedures.
- Forward complaints to the relevant department.
- Maintain detailed records of all interactions.
- Interact with stakeholders through phone calls, emails, and face-to-face communication.
- Identify patterns in complaints.
- Juggle multiple complaints efficiently.
- Proven ability to manage complaints.
- Conflict resolution skills.
- Previous experience in the higher education sector.
- Strong organisational skills.
- Able to navigate sensitive situations empathetically.
The estimated salary for this role is between £30,000-£35,000 annually, based on an hourly rate, as determined by the client.
