Application Support Specialist

3 weeks ago

Basildon, Essex, United Kingdom Leonardo Full time

Job Description:

Application Support Role

As an Application Support specialist at Leonardo, you will be responsible for maintaining a stack of business critical applications that include both COTS products and internally developed solutions. Your primary goal will be to ensure that services run seamlessly, enabling users to focus on their daily tasks.

As part of the Application Support team, you will monitor applications and services via a service management tool, reacting to incidents and service requests to agreed SLAs. In response to an Incident, the App Support Analyst will be expected to diagnose the issue and resolve it as soon as possible.

Key Responsibilities of an Application Support Specialist

Applications that you will be responsible for will be business critical software across various business directorates, including Engineering, Finance, and payroll. You will be expected to work through finding the root cause of the issue and recommend a course of action(s) to avoid repeat occurrences. These recommendations could cover many things, such as process changes, improved monitoring, user training, or formal changes to code or configuration.

You must be able to travel to one of our sites in Edinburgh, Luton, or Basildon.

Key Skills Needed for a Career in Application Support

A key skill when working within Application Support is communication. Whether this is responding to user calls, emails, or face-to-face enquiries, or contributing to the design and implementation of new systems.

The following attributes are essential to a successful career within Application Support:

  • Empathy with users
  • Patience and understanding
  • Acceptance of ownership
  • Investigation and diagnostic skills
  • Excellent customer service skills
  • Attention to detail
  • A proactive approach
  • Ability to work under pressure and to tight deadlines

An Application Support Analyst must approach tasks systematically and remain focused on restoring services as soon as possible, even when working under pressure, which makes these skills essential.

Previous experience in any of the software detailed below would be an advantage but not a necessity to succeed in the role:

  • Siemens Teamcenter Unified
  • MS Office (Especially MS Excel)
  • SQL
  • Visual Basic
  • Primavera P6
  • Java
  • FlexLM

Security Clearance

Life at Leonardo

With a company-funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.

  • Flexible Working: Flexible hours with hybrid working options. For part-time opportunities, please talk to us.
  • Company-funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance)
  • Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi-leave days per year
  • Pension: Award-winning pension scheme (up to 10% employer contribution - please note that from April 2024 this amount will increase to up to 15% employer contribution.)
  • Wellbeing: Employee Assistance Programme with access to free mental health support, financial wellbeing support, and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Reservists, Carers)
  • Lifestyle: Discounted Gym membership, Cycle to work scheme
  • Training: Free access to more than 4000 online courses via Coursera
  • Referral Incentive: You can earn a reward for successfully referring a friend or family member
  • Bonus: Scheme in place for all employees at management level and below

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