IT Support Engineer

3 weeks ago

surrey, United Kingdom MFK Recruitment Full time
Job Description

About the Role

MFK Recruitment is seeking a highly skilled IT Support Engineer to join our team. As a key member of our technical team, you will be responsible for providing technical support for a wide range of current and new technologies for our clients.

Key Responsibilities

  • Provide technical support for on-premise and cloud environments, including Microsoft Azure, Microsoft 365 suite, Hyper-V, and Telecoms systems.
  • Assist with managing company internal IT systems and infrastructure.
  • Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
  • Assist with IT project implementations, from planning and design, through to completion.
  • Accurately record all support calls in our ticket management system.
  • Proactively monitor support queues and respond in a timely way.
  • Carry out scheduled maintenance and updates on client environments.
  • Always follow a best practice approach to cyber and network security.
  • Maintain a polite and professional approach at all times.
  • Liaise with third-party vendors to resolve customer issues where necessary.
  • Prepare hardware prior to delivery, including deploying OS image, Microsoft 365, security applications.
  • Visit client sites to conclude escalated helpdesk support cases.

Requirements

  • Microsoft technologies: 365, Azure, Windows, AD, Server OS.
  • Cyber security: firewalls, web filters, advanced protection and recovery.
  • Networking: Configuring, maintaining, and troubleshooting.
  • Cloud technologies: 365, Azure, SharePoint, OneDrive.
  • Configuring and maintaining devices with Microsoft Endpoint Management.
  • Virtualisation: VMware / Hyper-V.
  • Backup solutions: Windows & Apple.
  • Willing to travel to customer sites.
  • Flexible with work hours, successful candidate will take part in an extended support rota.
  • A passion for a wide range of enterprise-grade infrastructure technology is essential (networking, server and endpoint, cloud, security).
  • Experience of working with and supporting a range of information technologies.

Desirable Qualifications

  • Microsoft Certified – Azure or 365 related.
  • Cisco.
  • CompTIA.

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