Retail Sales Ambassador

3 weeks ago

Birmingham, Birmingham, United Kingdom Canada Goose Full time
Job Overview

The Brand Ambassador - Experience is a key role at Canada Goose, responsible for delivering exceptional customer experiences and driving sales growth. As a Brand Ambassador, you will embody the spirit of Canadian Warmth, demonstrating expertise in every interaction and conveying warmth to every customer. Your primary goal is to develop authentic relationships, drive sales, and collaborate with your team to ensure a seamless customer journey.

Key Responsibilities
  • Deliver a superior customer service experience reflective of Canadian Warmth.
  • Provide customers with product recommendations that meet their needs through expert product knowledge.
  • Demonstrate selling behaviors that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories.
  • Create meaningful and lasting client relationships and foster customer loyalty through consistent outreach around upcoming product launches and brand events.
  • Engage and inspire assigned clients by facilitating personal shopping appointments.
  • Achieve or exceed personal sales goals and other key performance targets that drive store results.
  • Contribute to a positive and productive store environment through teamwork and collaboration.
  • Demonstrate curiosity and passion for learning and development by participating in all educational initiatives and strategies.
  • Actively seek feedback to improve performance and cultivate personal and professional growth.
  • Consistently demonstrate company values and behaviors in all interactions.
  • Support with the execution of all operating standards.
  • Accurately and efficiently utilize register systems and store tools in compliance with Canada Goose standards.
  • Support in the upkeep of overall physical store maintenance and cleanliness.
Requirements
  • Minimum 2 years of retail experience, preferably in a customer-focused environment.
  • Proven track record of successful sales experience.
  • Previous experience working with luxury lifestyle brands in high-volume traffic locations.
  • Ability to stand for long periods of time and flexible to work retail hours including evenings, weekends, and holidays.
  • Excellent time management and multi-tasking skills.
  • Ability to work efficiently in a fast-paced and team-oriented environment.
  • Adaptable to the elements that may impact the overall customer experience.
  • Excellent communication and interpersonal skills.
  • Self-motivated, able to work independently and knows when to seek guidance.
  • Basic computer skills in Microsoft Office, specifically, Word and Excel.
  • Proficiency in another language is an asset, preferably Mandarin speaking.
What's in it for You?
  • A company built on Canadian roots and heritage.
  • Your work is recognized with a comprehensive and competitive Total Rewards Program.
  • Opportunities for career growth through numerous internal and external programs.
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
  • Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • Inspiring leaders and colleagues who will lift you up and help you grow.

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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