Clinical Support Specialist
1 week ago
About the Role
We are seeking a dedicated and detail-oriented Administrative Assistant to join our team at Ashton Medical Group in Ashton-under-Lyne. As a Clinical Support Specialist, you will play a vital role in supporting the administration and receptionist teams with patient registration, booking appointments, and processing information in a timely manner.
Key Responsibilities
- Process incoming and outgoing mail efficiently.
- File and store records as required, maintaining accurate and up-to-date filing systems.
- Provide exceptional customer service, answering incoming phone calls and dealing with caller's requests appropriately.
- Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
- Manage all administrative queries effectively.
- Process medical records requests as per GDPR guidelines.
- Maintain an accurate referrals database.
- Carry out system searches as requested.
About Us
Ashton Medical Group is a friendly dynamic GP practice serving around 17,500 patients. You will be surrounded by a knowledgeable and welcoming team.
Requirements
- Excellent communication skills (written and oral).
- Strong IT skills, competent in the use of Office and Outlook.
- Effective time management and problem-solving skills.
- Ability to work as a team member and autonomously.
- EMIS Web user skills.
- Docman user skills.
- ERS user skills.
Salary
The estimated salary for this role is £24,000 - £28,000 per annum, depending on experience.
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