Senior Operations Manager

2 weeks ago

City of London ECA DT, United Kingdom Hestia Full time

Hestia is a leading organisation dedicated to empowering individuals to rebuild their lives and achieve independence. We are guided by our core values and committed to fostering an equitable, diverse, and inclusive environment.

The Area Manager will oversee and manage accommodation and community-based services across London, working closely with key stakeholders, including commissioners, to deliver high-performing trauma-informed services for women and children.

Key Responsibilities:
  • To be a positive member of Hestia's senior operations team, ensuring effective delivery of our organisational strategy.
  • To contribute to the development of our strategic objectives and organisational annual planning processes.
  • To develop an Area Plan that links to our organisational aims and values, ensuring its effective delivery across services.
  • To identify and implement opportunities to improve service delivery in line with achieving required outcomes by developing a SMART annual, integrated business plan for the area.
  • To ensure services use our policies, procedures, and processes to achieve objectives and contribute to their continuous improvement.
  • To work with the New Business and Development Team to identify new business opportunities, inform our tender submissions, and bring new services into management through careful implementation planning and processes in consultation with others.
  • To develop professional partnerships with other voluntary and statutory sector providers to inform better practice and develop a collaborative approach to service planning and delivery for a wide range of service users.
  • To ensure that services meet their contractual and legal obligations through an effective programme of scheme audits and satisfactory health and safety systems.
  • To work with internal colleagues regarding external messaging to influence and provide solutions at Local and Central level.
  • To plan, negotiate, and manage the budget, ensuring income and expenditure are in line with projected figures and mitigating for any variance.

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus a comprehensive benefits package, including pension scheme, life assurance, and annual leave entitlement.

Suitable candidates should have a proven senior track record of success in leading and delivering recovery and trauma-informed services in a dispersed organisation.

They should have experience of successfully managing conflicting demands to deliver services that are high-quality, fully compliant with regulatory requirements, and financially viable.

A significant benefit of this role is the opportunity to work with a talented team of professionals who share your passion for making a difference in the lives of vulnerable individuals and families.

We value diversity and inclusivity in all aspects of our work and seek to create a workplace culture that is welcoming and respectful of everyone.

As a Disability Confident employer, we are committed to employing and supporting people with disabilities.

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