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Automotive Aftersales Coach
2 months ago
MSX International is seeking a highly motivated Network Aftersales Coach to support our client's dealerships in the Leeds/York area.
This exciting opportunity will see you working directly with Heads of Business, Aftersales Management, and Teams to drive improvements across key performance indicators.
The Role:- Collaborate with designated businesses from launch to ensure buy-in and implementation of action plans for sustainable growth.
- Conduct thorough assessments of current processes, activities, and cultures using established program tools to prioritize areas requiring improvement.
- Deliver a structured coaching approach to designated businesses, focusing on process optimization, enhanced communication, and improved team collaboration to elevate customer satisfaction and return-to-workshop rates.
- Maintain service levels aligned with client expectations by consistently applying the coaching structure, utilizing agreed analysis tools, and presenting a professional image.
We are looking for an individual with exceptional interpersonal and analytical skills. The ideal candidate possesses:
- A minimum of 3-5 years of experience in automotive aftersales.
- Strong understanding of business KPI data and the ability to analyze and identify opportunities for improvement.
- Experience implementing aftersales processes.
- A flexible approach to work, demonstrating self-sufficiency and initiative.
- Excellent communication skills.
- Volkswagen experience is a valuable asset.
Joining MSX International means becoming part of a dynamic and supportive family. It's more than just a job; it's an opportunity to build a rewarding career, make a real difference, and be part of a thriving industry.
At MSX, we are committed to empowering our employees and fostering a diverse and inclusive workplace. We offer:
- Competitive salary up to £45,000 per year.
- Company car.
- Comprehensive benefits package.
Harness your expertise and contribute to enhancing every journey in the world of mobility. Apply now