Executive Team Lead

4 weeks ago


Colchester, Essex, United Kingdom Holiday Inn Colchester Full time
Job Description:

We are seeking a highly skilled Guest Service Manager to join our team at Holiday Inn Colchester. This role will be responsible for creating unforgettable stays for our guests and collaborating with various departments to elevate our service levels.

Responsibilities:
  1. Seamless Guest Services: Orchestrating the operation of our guest services to ensure a seamless experience for our guests.
  2. Service Excellence: Collaborating with departments to elevate our service levels and consistently innovate to exceed guest expectations.
  3. Guest Requests: Handling guest requests with precision and promptness, proactively seeking new ways to enhance the guest journey.
  4. Team Leadership: Inspiring and empowering our Guest Service team to represent our company values and culture, ensuring service excellence remains our top priority.

What You'll Get:

  • Annual Conference Event and Awards
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while you stay in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

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