Field Service Technician

3 weeks ago


Norwich, Norfolk, United Kingdom Virgin Media O2 Full time

Key Responsibilities:

  • Install and maintain mobile network infrastructure to ensure seamless connectivity for customers.
  • Diagnose and repair technical issues with mobile devices and network equipment.
  • Provide exceptional customer service and support to resolve queries and concerns.
  • Collaborate with the technical team to share knowledge and best practices.

About the Role:

As a Field Service Technician at Virgin Media O2, you will play a critical role in delivering exceptional customer experiences and ensuring the reliability of our mobile network. You will work closely with our technical team to identify and resolve technical issues, and provide top-notch support to our customers.

What We Offer:

  • A competitive salary of £29,000, plus overtime and performance-based commission.
  • A company van and 25 days of annual leave, including your birthday and all UK bank holidays.
  • A first-rate pension programme with up to 10% matching contributions.
  • Access to wellbeing benefits, including the Unmind App, BUPA medical coverage, and critical illness insurance.

Requirements:

  • A UK Manual driving licence with no more than 8 points.
  • Comfortable working at heights and outside in all weathers.
  • Ability to build great relationships with customers and provide exceptional service.


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