Healthcare Operations Coordinator
2 weeks ago
We're committed to improving lives through cannabis therapies, leveraging medical cannabis legalization in over 50 countries worldwide.
As a leading cannabis company in Europe, we're establishing a network of locally integrated ecosystems that streamline the patient experience.
Job DescriptionThis role requires a dynamic, patient-centric individual who can help us deliver exceptional service to our patients and clinicians.
You'll be part of our UK founding team, contributing to the establishment of our operations and patient-facing teams.
Key Responsibilities- Answer patient inquiries via phone and email.
- Coordinate patient appointments for optimal satisfaction.
- Process payments for appointments.
- Manage patients' electronic health records.
- Collaborate with the clinical team on tasks like collecting patient data, booking appointments, and reporting incidents.
- Support clinicians with operational queries.
- Communicate with product and tech support teams on technical matters.
- Contribute to service improvement initiatives with the wider team.
- Participate in work-related meetings as needed.
- Maintain training and knowledge of company policies and SOPs.
- Be flexible with shift-based working when required.
- Minimum 2 years of work experience.
- Advantageous to have experience in a healthcare setting.
- Excellent attention to detail.
- Familiarity with regulations and policies in a highly regulated industry.
- Strong IT skills.
- Ability to perform well under pressure.
Estimated annual salary: £26,000 - £30,000.
Benefits:
- 25 days holiday + 8 bank holidays.
- Pension scheme with employer contribution up to 5%.
- Cycle to work scheme.
- Casual dress policy.
- Complimentary food and refreshments.
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