Security Systems Advisor

4 weeks ago


Chadderton, Oldham, United Kingdom The VPS Group Full time

Role: Security Systems Advisor


Location: Chadderton


Who are we?


VPS UK offers property inspections, vacant property alarms, and highway safety systems for property owners and managers. Our innovative solutions and solid reputation set us apart. We employ professionals across the UK in roles such as security installation, inspections, maintenance, customer service, and sales.


The Role:


Key Responsibilities:



  • Provide exceptional customer service to property owners and managers
  • Work closely with colleagues to deliver daily support
  • Develop and maintain a comprehensive knowledge of VPS products and services
  • Administer accurate customer account and suboffice information
  • Record precise customer scope of works
  • Manage quotes, customer purchase orders, and order variations
  • Update customers in real-time through portals, emails, or phone
  • Adhere to the 'No PO No Work' customer list

Requirements:



  • Strong customer service experience in a fast-paced environment
  • Excellent interpersonal and communication skills
  • Ability to work under pressure and to tight deadlines
  • Good organisational skills with strong prioritisation and multi-tasking abilities

Vision and Mission:


We are fully committed to achieving our vision: To be a World Class Security Organisation. Our mission is to be the supplier of choice and the employer of choice.


Benefits:



  • Competitive salary packages
  • Internal Development and Progression Programme
  • Hard Working and Great Company Culture
  • Colleague Recognition Scheme
  • Refer a Friend Scheme
  • Enhanced Annual Leave Scheme - Buy & Sell
  • Medicash Plan
  • Life Assurance
  • Enhanced Family Leave
  • Employee Assistance Programme
  • Help@Hand - Total Health & Wellbeing Support
  • Plane Saver - Flexible Savings and Affordable Loans

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