Electrical Maintenance Specialist
2 days ago
ACS Performance Job Description
">Job Title: Electrical Maintenance Specialist
">Location: United Kingdom
">We are seeking an experienced Electrical Maintenance Specialist to join our team at ACS Performance. As an electrical maintenance specialist, you will be responsible for ensuring the smooth operation of our equipment by providing technical support and advice to customers and colleagues.
">About the Role:
">- Providing technical support and advice to customers, distributors, and colleagues via our telephone helpdesk and service email.
- Liaising with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory.
- Complete service reports for all jobs, noting the work done and highlighting issues for further action.
- Occasional support of design and development through product testing.
- Occasional building of instruments in accordance with Turnaround Time targets.
- Maintain databases on customer service in order to produce reports on KPI's such as Mean-Time-To-Failure, Customer Satisfaction, Turnaround Time, Right-First Time Fixes, Repeat Visits etc.
- Promoting sales of contracts and service parts.
- Training of customers in the use of our equipment.
Requirements:
">- Significant, demonstrable experience in a relevant occupation.
- HNC/HND in a mechanical or electrical subject.
- A full, UK driving licence.
- Must be computer literate (MS Office), able to connect to the internet and operate email at remote sites.
Compensation and Benefits:
">The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience. In addition to your salary, you will receive a comprehensive benefits package, including a company car, health insurance, and pension scheme.
">Contact Information:
">Please submit your CV and a covering letter outlining your experience as an Electrical Maintenance Specialist.
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