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Client Services Manager

2 months ago

Liverpool, Liverpool, United Kingdom Inspired Thinking Group (ITG) Full time
About the Role

We are seeking a highly skilled and experienced Account Director to join our team at Inspired Thinking Group (ITG). As an Account Director, you will be responsible for overseeing the delivery of production work into one of our key clients in the North West.

Key Responsibilities
  • Client Relationship Management: Build and maintain positive working relationships with key stakeholders/decision makers to ensure your team fully understands the client's strategy, aims, and goals.
  • Project Management: Professional adherence to all processes and best practice to ensure every project is produced impeccably, is right first time, every time, and is always on-time.
  • Account Activity Management: Accurately maintain account activity status reports to formulate meaningful monthly packs to be able to present to both the client and to ITG to monitor account performance and client priorities.
  • Commercial Management: Responsibility for the Creative Production P&L, you must optimize the commercial benefits from the customer to ensure maximum profitability while remaining within client's commercial agreements.
Requirements
  • Industry Knowledge: Strong understanding of Retail Marketing across all channels.
  • Production Expertise: Understanding of production and output requirements across all channels, with a deep understanding of POS; preferably with 2-3 years agency experience.
  • Customer Service: Excellent service-minded approach with proven customer management skills.
  • Content Creation: Proven experience of content art-working and print processes.
  • Project Management: Second-to-none project management & organizational skills – you will be operating in an environment of ever-changing priorities.
  • Problem-Solving: Good problem-solving skills, especially under pressure.
  • Communication: Strong written, oral, and interpersonal skills.
  • Commercial Awareness: Highly numerate and commercially aware.
  • Technical Skills: Computer literate with good knowledge of Excel and ideally the site of Adobe software solutions (In-Design, etc.).
Benefits
  • Competitive Salary: On top of a competitive salary, you can expect a whole load of perks.
  • Flexible Working: Smart Working Options – spend up to 40% of your working week from home.
  • Wellbeing Support: Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
  • Pension Scheme: Pension Scheme – helping you save towards your retirement home in the sun.
  • Employee Assistance Programme: Employee Assistance Programme – our people are at the heart of everything we do, so if you're happy, we're happy.
  • Referral Scheme: Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
  • Charity Support: Raising money for charity including a paid Volunteer Day – we're all about giving back... and having lots of fun in the process.
  • Family Friendly Leave: Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.
About Us

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

We have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.