Systems Development Manager

3 weeks ago


Swindon, Swindon, United Kingdom CRA GROUP LIMITED Full time
Job Title: Systems Development Manager

We are seeking an experienced Systems Development Manager to lead the implementation of our Housing Management Systems. The successful candidate will have a deep understanding of the NEC Housing system and its modules, including Housing Advice, Allocations, Planned Maintenance, Assets, and Risk Management.

Key Responsibilities:
  • Lead the solution design, parameter design, and configuration of the NEC Housing system to meet the specific needs of the local authority and module leads.
  • Map legacy data to NEC data and support the council IT team's build activity by advising on build steps and actions.
  • Conduct detailed analysis of current module-specific processes to identify requirements and areas for improvement.
  • Support SBC business users and module leads during NEC-led workshops, challenging appropriately and providing the benefit of your experience of similar implementations.
  • Work collaboratively with key stakeholders, including business users, housing management teams, IT, NEC consultants, and external vendors.
  • Facilitate workshops and meetings to ensure all parties are informed and engaged in the implementation process.
  • Provide regular updates to senior management on project progress, risks, and issues.
  • Perform detailed technical analysis to understand business needs and ensure the system meets them.
  • Provide guidance and advice on solution design and module-specific good practice.
  • Develop proposals and presentations to help guide the business to sound decisions.
  • Resolve any technical and functional issues that arise during the implementation process.
  • Support system testing and quality assurance to ensure the system meets all functional and technical requirements.
  • Develop and deliver coaching and training for end-users to ensure they are proficient in using the new system.
  • Provide support and troubleshooting during the project and post-go-live phase.
  • Create comprehensive documentation, including user manuals and technical guides.
Requirements:
  • Full system lifecycle experience of Housing Management Systems.
  • Large project implementations of Housing Management Systems in Social Housing Local Authorities.
  • Deep experience of the following Northgate/NEC modules: Housing Advice, Allocations, Planned Maintenance, Assets, Assets Asbestos, Risk Management, Component Accounting, CRM, Customer Services, Data Warehouse, Dashboards Allocations, Dashboards Homelessness, Dashboards Compliance, Asset Performance, Organisation Portal.


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