Patient Journey Specialist

3 days ago


East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time
Job Opportunity

Salary: £50,000 - £65,000 per annum

Queen Victoria Hospital NHS Foundation Trust is a leading provider of specialist healthcare services, and we are currently seeking a Patient Journey Specialist to join our team.

About the Role:

  • To monitor and proactively track patients on the Patient Tracking List (PTL) and maintain accurate records using advanced knowledge of Patient Centre, Evolve, and patient pathways.
  • To provide guidance and training to clinical and administrative staff on the use of RTT status codes, ensuring their accurate use by all staff members.
  • To present information regarding RTT processes to all levels of staff, adapting complex data as appropriate for the target audience.

Key Responsibilities:

  • To escalate problems with capacity with relevant staff and work with colleagues to implement solutions to capacity issues.
  • To use multiple clinical information systems and databases to understand and coordinate patient pathways.
  • To proactively identify and support services in the resolution of pathway delays.

What We Offer:

  • A competitive salary of £50,000 - £65,000 per annum
  • The opportunity to work in a dynamic and supportive team environment
  • Ongoing training and development opportunities to enhance your skills and career progression

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