Patient Journey Specialist
3 days ago
Salary: £50,000 - £65,000 per annum
Queen Victoria Hospital NHS Foundation Trust is a leading provider of specialist healthcare services, and we are currently seeking a Patient Journey Specialist to join our team.
About the Role:
- To monitor and proactively track patients on the Patient Tracking List (PTL) and maintain accurate records using advanced knowledge of Patient Centre, Evolve, and patient pathways.
- To provide guidance and training to clinical and administrative staff on the use of RTT status codes, ensuring their accurate use by all staff members.
- To present information regarding RTT processes to all levels of staff, adapting complex data as appropriate for the target audience.
Key Responsibilities:
- To escalate problems with capacity with relevant staff and work with colleagues to implement solutions to capacity issues.
- To use multiple clinical information systems and databases to understand and coordinate patient pathways.
- To proactively identify and support services in the resolution of pathway delays.
What We Offer:
- A competitive salary of £50,000 - £65,000 per annum
- The opportunity to work in a dynamic and supportive team environment
- Ongoing training and development opportunities to enhance your skills and career progression
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