Customer Service Ambassador
2 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional service to our customers, promoting our products, and achieving daily sales targets.
Key Responsibilities
- Approach and engage with potential customers to promote our tours and products.
- Provide accurate information about our products and services, and respond to customer inquiries in a professional and courteous manner.
- Upsell and cross-sell our products to customers, and achieve or exceed daily sales targets.
- Minimise revenue losses through careful processing of all monetary transactions.
- Ensure records of all sales are maintained and accounted for.
- Carry out revenue protection duties when required.
- Report incidents, breakdowns, and vehicle defects to the Operations Managers as soon as possible.
Requirements
- Sightseeing/Tourism experience is an advantage.
- Sales and face-to-face customer service experience.
- Excellent customer service skills, with the ability to exceed customer expectations.
- Collaboration and teamwork skills, with the ability to work as part of a wider team.
- Fluent communication skills in English.
- The ability to work proactively and competently without close supervision.
- Target-driven, with a focus on achieving or exceeding daily sales targets.
Competencies
- Personal resilience and self-awareness, with a passion for personal growth.
- Effective communication, underpinning high-quality relationships and strong team working.
- Results-driven, with a customer focus, contributing to the delivery of the organisation's vision.
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