Technical Support Specialist

3 weeks ago


West Malling, United Kingdom Electus Recruitment Solutions Full time

We are seeking a skilled Service Engineer to join our team at Electus Recruitment Solutions. As a Service Engineer, you will play a key role in providing technical support and services to our clients across various high technology industries.

About the Role

This is a permanent position with a salary of circa £35,000 and a location in West Malling (On-Site). The successful candidate will have experience in electro-mechanical troubleshooting, proficiency with electronic test equipment, and excellent customer support skills.

Key Responsibilities
  • Conduct routine repair, calibration/adjustment, diagnosis, service, support, and upgrades to all solutions products.
  • Provide detailed product feedback/route cause analysis so that corrective action can be implemented.
  • Provide customer support via telephone/email/tickets regarding technical repair issues.
Requirements
  • You must have experience in a related field with strong electro-mechanical troubleshooting skills, and proficiency with using electronic test equipment required, e.g., oscilloscopes, digital voltmeters, and signal generators.
  • Able to effectively use Microsoft Office, Word, Excel, Outlook.
  • Previous experience with SAP/Oracle platforms would be an advantage.
  • A degree in electronics or equivalent would be a bonus.


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