Customer Service Representative

4 weeks ago


Northampton, Northamptonshire, United Kingdom Keepmoat Homes Full time

Customer Care Role Overview

We are seeking a skilled Customer Care Coordinator to join our Customer Care Team in the South Midlands region, based at our regional office in Northampton.

The primary objective of this role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams while maintaining effective working relationships.

The successful candidate will be responsible for managing and continually improving the Customer Service experience for Keepmoat customers to support our ambitions to maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry.

Key Responsibilities

  • Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after-sales/maintenance response to all complaints/queries.
  • Ensure all materials and labour required are available prior to starting works.
  • Ensure the customer care/after-sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied.
  • Produce all relevant documentation relating to customer care accurately and in a timely manner.
  • Take responsibility for updating COINS system in a timely and efficient manner to ensure accuracy of customer database.

Requirements

  • We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has Customer Care experience, who is creative and used to using their organisational and planning skills within a Customer Care environment.
  • They will be passionate about providing the highest quality customer care, and a collaborative team player, with experience communicating with different stakeholders.

Why Work for Keepmoat Homes?

  • Competitive rates of pay – We regularly check our pay against our competitors to make sure they reflect our position as market leader.
  • Bonus Scheme – Our annual bonus scheme is linked to team and company performance.
  • Special offers for staff – We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.
  • Trust – We encourage you to come up with ideas and get the most out of your job with us.
  • Development – we offer genuine development opportunities to progress your career.

Our Values

  • Straightforward – We get the job done in the most efficient and effective way. We are friendly, open and honest. It's about being respectful and working in a transparent and honest way.
  • Collaborative – We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.
  • Passionate – We care about what we do. We put pride and energy into delivering results. It's important to us to do a good job.
  • Creative – We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don't offer a one size fits all solution; we are flexible and will tailor our services to our customers' needs.


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