Technical Support Team Manager

2 days ago


Bristol, Bristol, United Kingdom Sanderson Recruitment Careers Full time
Job Title: Technical Support Team Manager

The End-User Support Team Leader is a pivotal role within our organisation, responsible for overseeing the performance of a team of skilled Desktop Support Engineers. This team delivers exceptional 2nd-line support services to clients, ensuring seamless service continuity and driving continuous process improvements.

About the Role:

We are seeking an experienced leader who can manage and develop their team to deliver outstanding customer service. The ideal candidate will have strong technical expertise in desktop support (Windows, iOS, Linux, MacOS) and specialised configurations.

The successful candidate will be responsible for managing a team delivering 1st and 2nd-line support for standard desktops and specialised equipment. They will ensure incidents and service requests are resolved efficiently, utilising escalation processes as needed.

Key Skills and Qualifications:
  • Strong technical expertise in desktop support (Windows, iOS, Linux, MacOS) and specialised configurations.
  • Experience in managing and developing teams to deliver exceptional customer service.
  • Familiarity with ITSM tools, ticketing systems, and KPI/SLA management.
Salary:

$75,000 - $90,000 per year

Location:

Varies



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