Customer Engagement Specialist
4 weeks ago
We are a leading distributor of products, dedicated to delivering exceptional customer service and building strong relationships with our customers.
Salary: £26,000 - £28,000 PA DOE
Location: Axminster, Devon
We are passionate about our products and committed to providing exceptional customer service around their sale. As a Customer Engagement Specialist, you will play a vital role in supporting our growth strategy and maintaining strong relationships with our customer base.
Key Responsibilities- Drive revenue growth through inbound and outbound calls, as well as email communication.
- Manage existing customer accounts, from taking orders to identifying upselling opportunities and promoting new products.
- Generate new leads and pass them on to the sales team.
- Maintain accurate records of calls, orders, and other relevant information for easy access by the team.
- Gather feedback on promotional activities and customer experiences to share with the team.
- Proven experience as a sales representative or in a similar sales / customer service role, with a track record of meeting sales quotas over the phone.
- Strong communication and presentation skills, both over the phone and in writing.
- Familiarity with Microsoft Office, CRM systems, and other business platforms.
- Fluent in written and spoken English.
- Full driving licence.
- Casual dress code.
- Company pension scheme.
- Employee discount on products.
- Life insurance.
- On-site parking.
- Small and friendly team environment.
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