Resource Coordinator

3 weeks ago


Nottingham, Nottingham, United Kingdom SF Recruitment (Nottingham) Full time

**Job Title:** Resource Coordinator

About the Role:

We are seeking a highly organised and efficient Resource Coordinator to join our client based in Nottingham. The successful candidate will have strong scheduling, planning, and coordinating experience ideally supporting engineers.

This is an excellent opportunity for candidates with previous experience in scheduling and planning roles, particularly those with knowledge of diary management and data entry.

The ideal candidate will be responsible for logging and distributing reactive calls to engineers, liaising with site engineers to ensure jobs are responded to and updated in real-time, and processing completed paperwork and taking further action where applicable.

Responsibilities:

  • Log and distribute reactive calls to engineers in line with SLAs/KPIs.
  • Liaise with site engineers to ensure jobs are responded to and updated in real time.
  • Process completed paperwork and take additional required action where applicable.
  • Liaise with the customer to ensure all updates are communicated effectively.
  • Ensure completed calls are costed in accordance with contract terms.
  • Support in the preparation of reports.
  • Communicate with customers to book in all work and provide updates, allocate work to the engineer, and follow up to close the job/further action as required.
  • Liaise with regional engineers.
  • Diary management for engineers.
  • Build strong relationships with field service teams and customers to promote organic growth.
  • Ensure all Service/support calls (corrective and preventive) are logged and processed correctly on the system and ensured timely completion within prescribed timescales.
  • Prepare documents.
  • Chase parts.
  • Update bespoke systems.
  • Perform any ad-hoc tasks/support.
  • Data entry.
  • Liaise with clients and contractors.
  • General office administration duties.
  • Maintain relevant daily and monthly reports.
  • Perform general administrative ad-hoc tasks within the department.

Requirements:

  • Previous experience as an Administrator.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong organisational and time management skills.
  • Excellent written and verbal communication skills.
  • Ability to prioritise tasks and work independently.
  • Discretion and ability to handle confidential information.

Working Hours: Monday - Friday 8:00 AM - 5:00 PM.

Estimated Salary Range: £26,000 - £29,000 per annum.



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