IT Infrastructure Specialist

About County Durham and Darlington NHS Foundation Trust

We are a leading provider of healthcare services in the North East of England, with a reputation for delivering high-quality care to our patients.

Job Summary

We are seeking a highly skilled IT Infrastructure Specialist to join our team. The successful candidate will be responsible for managing and maintaining our clinical IT systems, ensuring their availability and reliability.

Main Responsibilities

The post holder will work closely with other members of the IT team and stakeholders across the Trust to ensure the smooth operation of our clinical systems. This will include:

• Managing and supervising staff
• Taking ownership of systems and responsibility for their availability and operation
• Developing, reviewing and maintaining policies and procedural system documentation
• Ensuring the provision of proactive user technical support, identifying, analysing, recording and resolving users' issues and offering appropriate help and guidance
• Administering and identifying where enhancing systems and operations is possible
• Monitoring the systems using error logs and statistics as required and taking corrective actions
• Maintaining system software and when required, system hardware
• Implementation of new solutions or new/updated codesets
• Audit systems, users and data to ensure accuracy and quality of data
• Manage suppliers and contracts
• Make recommendations to senior managers
• Manage and lead on small projects and system upgrades

Requirements

To be successful in this role, you will need to have:

• Demonstrable skills in reporting and database management
• Demonstrable skills in the use of software and software development tools
• A sound working knowledge and understanding of computer-based systems, software and applications
• Ability to make judgements involving complex facts or situations which require the analysis, interpretation and comparison of a range of options
• An ability to plan and organise workload to meet objectives and deadlines
• High level interpersonal and communication skills persuasion, negotiation, training, empathy and re-assurance
• Ability to communicate highly complex, sensitive, contentious information where there may be barriers to overcome

Desirable Skills and Qualifications

The following qualifications and experience would be beneficial but are not essential:

• Understanding of the application of modern IT solutions
• Skill in Structured Query Language(s) SQL or similar
• Understanding of clinical processes
• Ability to manage small projects and technical implementations
• Experience of healthcare environments
• Proven experience in the development of computer based solutions
• Experience of working within systems development environments

Essential Qualifications and Experience

To be considered for this role, you must have:

• In depth experience of managing or designing, configuring and supporting application systems
• Experience of working in an IT / technical environment with evidence of continued professional development
• Experience of supplier/contract management

Salary and Benefits

The salary for this role is ££56,900 per annum, plus a comprehensive benefits package including 23 days annual leave, pension scheme and life insurance.

Location

This role is based at one of several sites across County Durham, including Darlington, Annfield Plain and Peterlee.