Revenue Collection Specialist

5 days ago


St Albans, Hertfordshire, United Kingdom Govia Thameslink Railway Full time

About the Role: We are looking for a talented individual to join our team as a Revenue Control Officer. As a key member of staff, you will play a vital role in ensuring the smooth operation of our station and on-train environment.



Key Responsibilities:




  • Provide exceptional customer service, ensuring that customers feel safe, secure, and well-informed throughout their journey.
  • Protect the revenue of Govia Thameslink Railway by enforcing ticketing regulations and promoting compliance.
  • Work effectively under pressure, thinking logically and creatively to resolve issues and provide assistance to customers.
  • Maintain high standards of honesty and integrity, upholding the company's values and policies at all times.
  • Adapt to changing situations, demonstrating flexibility and a positive attitude in a dynamic environment.
  • Work collaboratively with colleagues to achieve shared goals and objectives.


Requirements:




  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to remain calm under pressure, with a positive attitude and a willingness to learn and develop.
  • Flexibility and availability to work a range of shifts, including evenings, weekends, and bank holidays.
  • Independent transportation to and from work, with a willingness to live in the local area.


About Us: Govia Thameslink Railway is a leading transportation company committed to providing exceptional customer service and ensuring the safety and security of our customers and staff. We offer a range of benefits and opportunities for career development, and we are proud to be an equal opportunities employer.



How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a covering letter, to our recruitment team.



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