Revenue Collection Specialist
5 days ago
About the Role: We are looking for a talented individual to join our team as a Revenue Control Officer. As a key member of staff, you will play a vital role in ensuring the smooth operation of our station and on-train environment.
Key Responsibilities:
- Provide exceptional customer service, ensuring that customers feel safe, secure, and well-informed throughout their journey.
- Protect the revenue of Govia Thameslink Railway by enforcing ticketing regulations and promoting compliance.
- Work effectively under pressure, thinking logically and creatively to resolve issues and provide assistance to customers.
- Maintain high standards of honesty and integrity, upholding the company's values and policies at all times.
- Adapt to changing situations, demonstrating flexibility and a positive attitude in a dynamic environment.
- Work collaboratively with colleagues to achieve shared goals and objectives.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to remain calm under pressure, with a positive attitude and a willingness to learn and develop.
- Flexibility and availability to work a range of shifts, including evenings, weekends, and bank holidays.
- Independent transportation to and from work, with a willingness to live in the local area.
About Us: Govia Thameslink Railway is a leading transportation company committed to providing exceptional customer service and ensuring the safety and security of our customers and staff. We offer a range of benefits and opportunities for career development, and we are proud to be an equal opportunities employer.
How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a covering letter, to our recruitment team.
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