Garage Performance Specialist
3 weeks ago
The Garage Performance Specialist will work closely with the Central Ops, Field, and Garage Management teams to establish reporting that identifies performance opportunities, delivers regular insights, and interprets data to understand performance risks and opportunities.
This role requires awareness of all channels and the ability to transform data to support designing and implementing new reporting that bridges performance gaps.
The specialist will be responsible for producing regular BAU performance reports and conducting analysis to support key stakeholders in making business decisions and taking actions to maintain or improve performance.
Key Responsibilities
- Producing regular and timely BAU reporting.
- Creating and presenting data across all channels.
- Supporting target setting and forecasting.
- Providing analytical data for projects.
- Managing and maintaining data and its storage.
- Identifying trends in data and providing actionable information for improvement.
- Handling ad-hoc data mining or analysis requests.
- Addressing feedback from Field Teams to identify issues and provide solutions.
- Serving as the primary point of contact for Performance-related inquiries from the Field Team.
- Utilizing strong data skills to investigate and resolve data issues in large datasets.
Required Skills
- Proficiency in Excel and experience with Power BI.
- Ability to work with Field Teams to gather feedback, investigate issues, communicate results, and engage cross-functionally to resolve problems.
- Experience in producing and presenting information at a senior level.
- High levels of personal integrity.
- Excellent attention to detail with the ability to produce accurate work under tight deadlines.
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