Event Operations Manager
2 months ago
Grosvenor is a leading casino operator in the UK, renowned for its premium gaming and leisure experience in a safe environment. Our casinos offer a range of exciting roles across gaming and customer service, allowing team members to develop their skills and knowledge.
We are committed to safer gambling and building an inclusive team that values diversity and promotes a positive work culture.
Job Summary:
The Event Operations Manager will lead the Food and Beverage Team, assisting in training and developing new team members while supporting the Food and Beverage Manager in reviewing team performance and escalating concerns to senior management.
This role requires strong leadership and organizational skills, as well as excellent communication and problem-solving abilities. The ideal candidate will be able to provide exceptional customer service, promote new business initiatives, and maintain high standards of sanitation and food safety.
Key Responsibilities:
- Lead the Food and Beverage Team as required.
- Assist in training and developing new team members.
- Support the Food and Beverage Manager in reviewing team performance and escalating concerns to senior management.
- Promote new business initiatives to achieve objectives.
Customer Expectations:
- Provide exceptional customer service and value for money experiences.
- Be conversant with current promotions and products.
- Offer a friendly, accurate, efficient, and prompt service of food and beverages.
- Meet daily, weekly, and monthly targets.
- Uphold the company's commitment to protecting young and vulnerable people.
- Maintain product knowledge and equipment knowledge.
- Ensure accurate stock replenishment and management.
- Comply with all relevant legislation and maintain high standards of sanitation and food safety.
Salary:£35,000 - £45,000 per annum.
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