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Hospitality Team Member

2 months ago

Faversham, Kent, United Kingdom Shepherd Neame Full time
About the Role

We are seeking a skilled and enthusiastic Customer Service Team Member to join our team at the Manor Farm Barn, a busy pub and restaurant in the village of Southfleet near Dartford.

As a Customer Service Team Member, you will play a vital role in ensuring that our customers receive a warm welcome and exceptional service at every opportunity.

Key Responsibilities
  • Provide excellent customer service and ensure that customers have a positive experience
  • Work effectively as part of a team to deliver high-quality service
  • Take ownership of customer issues and resolve them in a timely and professional manner
  • Contribute to the maintenance of a clean and safe working environment
  • Participate in ongoing training and development to improve skills and knowledge
What We Offer
  • Competitive hourly pay rate
  • A share of tips in addition to your hourly pay
  • Early wage withdrawal scheme
  • 25% discount on food and drink at Shepherd Neame Managed Houses
  • 25% discount on overnight Managed House Hotel bookings
  • Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
  • Sheps Hut discounts and special offers hub on 100's of high street shops and services
  • Access to a Workplace Mental Health Platform
  • Company pension plan
  • The opportunity to develop & move within our pubs, the Brewery & Support Office
  • Flexible working hours
About Us

Shepherd Neame is a leading independent brewery and pub company with a rich history dating back over 300 years. We are committed to providing a welcoming and inclusive environment for our customers and employees alike.

We are proud to be a family-owned business with a strong sense of community and a passion for delivering exceptional customer service.

We strive to create a workplace culture that values diversity, equality, and inclusion, and we welcome applications from candidates from all backgrounds.