Senior IT Field Support Specialist
4 weeks ago
We are actively building diverse teams and welcome applications from everyone
Role:
Senior IT Field Delivery Engineer
Location:
Field-based covering the Newcastle area
Contract Type:
Permanent
Salary Package:
Competitive base salary plus large company benefits, company van, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours:
Saturday, Sunday, Monday
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA).
Work efficiently and proactively to deliver IT support services to a wide range of customers.
Undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals.
Complete customer rebuilds and configuration to desk.
Assist other engineers in the delivery of service to our customers.
Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements.
Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
Carry out IMAC projects with little supervision and lead as and when required.
Participate in 24/7 coverage via a rota system.
Work a certain amount of overtime when required to do so.
Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
Maintain company assets to keep them in good working order and good general condition.
Be familiar with customer policies and processes where applicable.
Must have a full UK driving licence.
Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience.
Must possess the ability to work at height and undertake varied manual handling activities.
Display positive behaviours which support team productivity.
Have a high standard of communication and inter-personal skills to support colleagues and team members.
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences.
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
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