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Senior Customer Service Lead

1 month ago

London, Greater London, United Kingdom All Volusia and Flagler Heating and Air Full time

Job Summary

We are seeking a highly skilled Senior Customer Service Lead to join our team at All Volusia and Flagler Heating and Air. As a key member of our customer service team, you will be responsible for leading a wide range of IT tools and software, managing a team of customer service representatives, and providing exceptional customer service to our clients.

Key Responsibilities

  • Lead a team of customer service representatives in providing exceptional customer service to clients
  • Manage a wide range of IT tools and software to ensure efficient and effective customer service
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless customer service experience

Requirements

  • Full valid driving license
  • Experience of working with the public in a customer services role
  • Knowledge and understanding of the local area and Queen Elizabeth Olympic Park context
  • Proven leadership skills in managing a wide range of IT tools and software

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career advancement and development
  • Discounts on retail, holidays, gym memberships, and more