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Customer Service Representative

2 months ago

Fort William, Highland, United Kingdom Lidl Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales and customer satisfaction goals.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Efficiently process customer transactions, handle cash and operate a point-of-sale system.
  • Restock shelves, maintain store displays, and ensure a clean and organized store environment.
  • Work collaboratively with colleagues to achieve sales and customer satisfaction goals.
  • Participate in visual merchandising and store displays to create an engaging shopping experience.
Requirements
  • Previous experience in a retail or customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Flexibility to work a variety of shifts, including evenings and weekends.
  • Positive attitude and a passion for delivering exceptional customer service.
What We Offer
  • Competitive hourly pay rate.
  • Opportunities for career advancement and professional development.
  • Generous benefits package, including holiday pay and pension scheme.
  • Discounts on Lidl products and services.