Domestic Installations Team Leader
4 days ago
CR Smith, a dynamic manufacturing and installation organisation of custom windows, doors and living spaces products and services, is seeking an experienced Technical Operations Manager to lead our rapidly growing domestic installations team in the North of Scotland.
We offer a unique opportunity for a dynamic individual with a proven track record in a technical operations role to join one of Scotland's leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence, uncompromising quality and safety standards.
Key Responsibilities:- To provide technical support ensuring control of and compliance with all installation and safety processes.
- Optimise operational resource to ensure projects are consistently completed in line with agreed service standards & project deadlines.
- Collaborate with internal and external stakeholders to ensure timely resolutions to any technical or service related matters.
- Drive business improvements in service quality and process efficiency, supporting operational management with implementation.
- Ensure operational procedures and control documentation are regularly reviewed and updated with changes in line with relevant standards.
- Measure individual staff and team performance progressively, leading appropriate actions in order to improve efficiency and service quality.
- Lead, motivate, develop, and coach team members, coordinating their ongoing training and career development.
- Ensure compliance with health and safety regulations and promote a culture of best practice.
- Deliver exacting standards of installation and product quality consistently to our customers.
- Proven management experience.
- Background and education in a technical discipline (this role would suit an engineer who has moved into management - someone who understands quality monitoring and is able to drive continuous improvement).
- Excellent communication and leadership skills.
- A proactive and innovative approach to problem-solving.
- The ability to work well under pressure and meet deadlines.
- Salary: £60,000 - £70,000 per annum (dependent on experience).
- Company vehicle & fuel card.
- Expenses.
- Healthcare & Pension.
- Company incentives and hospitality days.
- Latest advanced technology.
- Extensive technical training.
- Full use of company resources and internal support across the business to allow dedication to the role required.
- External continuous professional development courses available.
- Excellent career opportunities and mentoring schemes.
Estimated salary range is based on the location and industry standards. It is preferred but not essential for candidates to be educated to degree standard, preferably in a construction or engineering discipline. Health and safety certification is required.
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