Air-conditioning Technical Services Manager Transformation Specialist

1 month ago


North East, United Kingdom Commercial Maintenance Services UK Full time

Company Overview


Commercial Maintenance Services UK Ltd, a pioneering commercial building maintenance and services company established in 2000, has expanded its operations to serve the entire UK. The company provides value for money mechanical and electrical engineering services for central heating, electrical, air conditioning, catering, and refrigeration systems.



Salary Information


We are offering an estimated annual salary of £45,000 - £55,000 based on industry standards and the job's responsibilities.



Job Description


This role plays a pivotal part in our team, focusing on delivering technical support and guidance to engineers working in the field. Key responsibilities include interacting with various teams, disseminating information effectively, participating in a 1-in-phone on-call rota, and driving performance targets and CMS expectations.



Key Responsibilities:



  • Provide expert technical support via telephone to engineers in the field.
  • Maintain effective communication between administration, management, and regional engineering teams.
  • Be part of a shared on-call rota, ensuring seamless service delivery.
  • Achieve contracted performance targets and CMS expectations.
  • Liaise closely with client staff to identify requirements and promote continuous improvement initiatives.


Required Skills & Qualifications


To excel in this position, you must possess a strong foundation in electrical disciplines, holding at least City & Guilds level or a relevant NVQ. Additionally, we require:



  • A valid full UK Driving Licence.
  • GCSE passes in Maths and English (or equivalent).
  • Demonstrable experience within Industrial and Commercial sectors.
  • The ability to pass a DBS check for any relevant convictions.
  • Excellent time management and organisational skills.
  • A professional and friendly telephone manner.
  • Familiarity with Microsoft Office packages.


Benefits


Please note that specific benefits will be discussed during the hiring process.



Location


This role is based at one of our engineering hubs across the country, with opportunities for remote work.



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