Head of Service Charge Operations Manager

4 weeks ago


Exmouth, Devon, United Kingdom LiveWest Full time
Job Opportunity: Head of Service Charge

LiveWest is seeking an experienced leader to elevate its Service Charge operations and customer experience. As Head of Service Charge, you will play a critical role in managing and transforming our approach to service charge accounting.

Key Responsibilities
  • Oversee the end-to-end service charge cycle, ensuring compliance and a customer-focused approach.
  • Lead and implement the Service Charge Transformation Project, enhancing systems, processes, and culture.
  • Develop effective partnerships with operational teams to align service charge management with business objectives.
  • Ensure all financial aspects of service charge processes are accurate, timely, and fully reconciled.
  • Use data-driven insights to optimise performance and ensure value for money for customers.
Requirements
  • Extensive experience in service charge management within a large portfolio.
  • Demonstrable working knowledge and understanding of Landlord & Tenant Legislation, Leasehold legislation, Service Charge legislation, case law and best practice as it relates to service charges.
  • Proficiency in using accounting and information systems, particularly MS Excel.
  • Excellent leadership and people management skills with a customer-focused approach.
  • A full UK driving licence is essential for this role.
  • Chartered Institute of Housing Level 4 (or equivalent experience).
  • Evidence of continuous professional development.
What We Offer

LiveWest provides a supportive and forward-thinking work environment with opportunities for personal and professional growth. We offer a competitive salary, flexible working arrangements, and the chance to make a tangible difference in our communities.

We value diversity and are committed to creating an inclusive environment for all colleagues. If you are ready to lead a dynamic team and drive impactful change in service charge management, apply now.



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