Technical Customer Support Specialist
7 days ago
EE is seeking a skilled Technical Customer Support Specialist to join its team in providing exceptional customer service. This full-time role based at BT Call Centre involves resolving technical issues related to broadband services.
We offer a competitive salary of £25,267 and a range of benefits, including online GP access, paid carer's leave, and equalised maternity and paternity leave.
About the RoleThis position requires excellent problem-solving skills and the ability to transfer skills from one area to another. You will work with customers to resolve technical queries and provide them with solutions to their problems.
Key responsibilities include:
- Providing technical support via phone or email to customers experiencing issues with their broadband services
- Resolving complex technical problems and finding effective solutions
- Collaborating with internal teams to ensure seamless customer experience
In return for your hard work and dedication, we offer:
- A highly competitive salary: £25,267
- Online GP access for you and your family
- Market-leading paid carer's leave
- Equalised maternity, paternity, and adoption leave
- Huge discounts on EE & BT products
- Support in carving your own career path
- Season Ticket Travel Loan
- Volunteering days
- Optional Private Healthcare and Dental
We are committed to creating a positive and inclusive work environment that supports your growth and development. If you are passionate about delivering exceptional customer experiences and have a keen eye for detail, we encourage you to apply for this exciting opportunity.
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