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Apprentice Parts Consultant

2 months ago

Lincoln, Lincolnshire, United Kingdom Pentagon Motor Group Full time

Job Overview

Pentagon Motor Group is seeking a highly motivated and enthusiastic individual to join our Parts Department as an Apprentice Parts Advisor. As a key member of our team, you will play a vital role in providing exceptional customer service and supporting the growth and development of our business.

Key Responsibilities

  • Provide high levels of customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Liaise with the Workshop and other departments to ensure seamless communication and efficient parts delivery.
  • Conduct stock control and ordering of parts, utilizing both internal and external computer systems.
  • Achieve pre-defined targets for upselling various Aftersales products and services, driving revenue growth and customer satisfaction.
  • Maintain high levels of customer satisfaction and service in line with Group and Manufacturer standards.

Requirements

  • Have a genuine interest in the Motor trade and a willingness to learn and develop skills.
  • Be self-motivated with a strong work ethic and excellent communication skills.
  • Demonstrate the ability to follow instructions and processes, with a keen eye for detail.
  • Have good IT skills and a team player mentality.

Benefits

  • A comprehensive benefits package, including a £4000 Loyalty Bonus upon completion of 6 years service with Pentagon Motor Group.
  • 30 days holiday per year, increasing with length of service.
  • Recommend a Friend Scheme and discounted days out with family and friends.
  • Retail discounts saving £££'s on shopping and dining out.
  • Fully funded, Nationally Recognised Qualifications.
  • Manufacturer specific training.
  • Salary Finance.
  • 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
  • Team member Pension Scheme contributions.
  • Friends & family Customer Referral Payments.
  • Discounts on products and services that we provide for family and friends.