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Process Enhancement Lead

2 months ago

Preston, Lancashire, United Kingdom CBSbutler Full time

Service Improvement Lead Role at CBSbutler

CBSbutler is seeking a highly skilled Service Improvement Lead to join our team. As a Service Improvement Lead, you will play a critical role in driving continuous service improvement initiatives across our organization.

Key Responsibilities:

  • Develop and implement strategies to improve service quality, efficiency, and effectiveness
  • Collaborate with cross-functional teams to identify and prioritize service improvement opportunities
  • Design and implement process improvements to enhance service delivery
  • Provide regular reporting and status updates to senior management
  • Support cost reduction initiatives and service reviews

Requirements:

  • Proven experience in IT service management and process improvement
  • Strong project management skills and experience
  • Excellent stakeholder management and communication skills

Desirable Skills:

  • Understanding of ITIL service management framework

What We Offer:

CBSbutler offers a competitive compensation package, including a pension scheme, annual leave allowance, and a share incentive plan. You will also have access to additional benefits such as flexible working, an employee assistance program, and employee discounts.