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ServiceNow Change and Release Manager
2 months ago
We are seeking a highly skilled ServiceNow Change and Release Manager to join our team at Michael Page Technology. As a key member of our IT operations team, you will be responsible for ensuring that technical changes to systems and services are adequately assessed for impact, prioritized, scheduled, authorized, and implemented smoothly and efficiently.
Key Responsibilities- Accountable for change and release management process maintenance and development, balancing the need of projects and programmes with ongoing stability of service for critical business applications, systems, and services.
- Actively engage with stakeholders across the organization to review requests for change, operate as a point of interaction and escalation for information requests, outages, and root cause analysis.
- Interact with 3rd parties as needed to ensure delivery expectations are being met in alignment with process.
- Manage and maintain the Change Approval Board (CAB) schedule and cadence to ensure it remains fit for purpose as it continues to grow.
- Continuously evaluates the performance of change and release, including the use of metrics such as SLAs, Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results.
- Pursue opportunities to increase automation and standardisation of change processes to reduce human effort and errors and increase the speed of decision making through workflows.
- Promote and support agile and devops principles within the change and release management practices, enabling the IS function to respond quickly to evolving business and technology landscapes.
- Ensure all change has completed the required level of planning, including appropriate regression planning, testing and communications.
- Ensure that change management activities consider health and safety implications, complying with all relevant regulations and company policies.
- Maintain comprehensive documentation of change management activities and share best practices within the IS function.
- Ensures the adoption of (and commitment towards) service improvements aligned to a continuous improvement plan.
- May be required to provide out-of-hours support via an on-call rota duty manager rota.
- Relevant Experience: ITIL change and release management experience with a background in tailoring operating models, preferably within information systems or technology functions, in the oil and gas industry or similar complex environments. A recognised ITIL certification at Practitioner level or above is highly desirable.
- Change Management Expertise: Strong understanding of change and release management principles, methodologies, and tools, with the ability to apply them in an IS context.
- Communication Skills: Excellent communication skills, with the ability to convey complex information clearly and influence stakeholders at all levels.
- Analytical and Problem-Solving Skills: Ability to analyse situations, identify potential problems, and develop effective solutions.
- Good team player: willingness to assist others and share expertise.
- Adaptability and Flexibility: High level of adaptability and flexibility, capable of managing multiple initiatives in a fast-paced and changing environment.
- Base salary up to £60,427 per annum (not including Bonus, Pension and more).
- Hybrid working - 3 days on site near Victoria.
Please note you must be UK based and be able to travel to the London site 3 times a week. VISA sponsorship is not supported.
