Client Services Manager
4 weeks ago
We are seeking an experienced Client Services Manager to lead our Mental Health Support Team in East Ipswich. As a key member of our team, you will be responsible for managing the day-to-day needs of our customers, who experience severe and enduring mental health conditions, substance misuse issues, and/or mild learning disabilities.
Key Responsibilities:
- Manage a team of support workers and support coordinators to deliver person-centered, efficient, and quality housing support services to our customers.
- Coach and develop your team to ensure excellent outcomes for our customers.
- Ensure the quality of the service is evidenced by KPIs and customer satisfaction surveys.
- Liaise with Social Care Teams, Secondary Mental Health Teams, Benefit agencies, Housing providers, GPs, and Community leaders to ensure customers' needs are met.
Requirements:
- Experience of working in a housing or supported environment.
- Experience of supporting people with severe and enduring mental health diagnoses, substance misuse issues, and/or mild learning disabilities.
- Leadership experience, with the ability to empower, coach, and develop others.
- Great people skills, with the ability to communicate and understand where people are in their life.
What We Offer:
- Flexible working hours, including on-call shifts and occasional sleep-ins.
- A competitive salary, circa £28,000, depending on experience.
- A Health Cash Plan, saving you up to £1140 per annum.
- Over 800 high street discounts on groceries, holidays, and days out.
- Opportunities for career growth and development.
About Us:
Home Group Limited is a leading provider of housing and support services. We are passionate about making a difference in the lives of our customers and colleagues. We offer a supportive and inclusive work environment, with opportunities for career growth and development.
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