Quality Services Assistant

1 month ago

Spennymoor, Durham, United Kingdom Learning Curve Group Full time
Job Title: Quality Services Apprentice

We are seeking a highly organized and detail-oriented Quality Services Apprentice to join our team at Learning Curve Group. As a Quality Services Apprentice, you will play a crucial role in supporting the delivery of high-quality services to our learners.

Key Responsibilities:
  • Claim learner certificates with Awarding Organisations and other bodies
  • Schedule online and paper-based exam entries and log/distribute results
  • Plan the invigilation of examinations in line with exam board requirements
  • Act as an invigilator as required
  • Ensure the storage, security, and distribution of exam papers adhere to Awarding Organisation guidelines
  • Maintain accurate and up-to-date data relating to examination entries and results
  • Administrate quality results and findings as required
  • Monitor, update, and distribute PPED data as per agreed deadlines
  • Provide support for EQA visits as required by Moderators or Quality Managers
  • To book standardisation meetings when required and to keep an updated list of all activities
  • To provide support with the complaints process across the business
  • To log all moderation activity
  • Keep an updated list of approved qualifications and direct claims updates
  • Record all External Quality Assurance visits and reports and distribute to the relevant stakeholders
  • Liaise with Awarding Organisations as directed
  • To provide support for all customer voice activities
  • Contact previous learners to identify their status, destination, and further opportunities
  • Engage with employers who have our apprentices and identify the job progression status after completion
  • Offer additional IAG, next Steps, and other alternatives to learners that can support further progression opportunities particularly for the transition 'from unemployed to employed'
  • Contact learners for case studies and sharing success news stories across the wider business
  • Provide accurate reporting on learner destination and progression outcomes to meet the needs of all stakeholders
  • Review and analyse collected exit data and plan to contact and report on learner progression within touchpoints thereafter
  • Provide coverage of tasks for other members of the team as required
  • Undertake such duties as may be required corresponding with the level of responsibility and nature of the job in discussion with your line manager
Generic Duties:
  • Conduct your role in line with the company values and expected behaviours
  • Promote equal opportunities and recognition of diversity throughout the company
  • Comply with the Safeguarding, Prevent, and Health and Safety Policies and be vigilant to potential concerns and risks at all times
  • Ensure confidentiality and professionalism at all times
  • Provide learners, customers, and colleagues with support, advice, guidance as part of your everyday role
Working Flexibly:

If the working hours, days, or times don't quite meet your needs, please contact us to see if we can accommodate working flexibly.

Essential Criteria:
  • Ability to work to deadlines
  • Ability to use own initiative and prioritise
  • Ability to work with a variety of stakeholders
  • Organisational Skills
  • Ability to work under pressure
  • Reliability and Flexibility
Why work for Learning Curve Group?

There are many reasons that make Learning Curve Group a fantastic place to work. Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People here: Click me

Benefits:
  • 26 days annual leave + Bank Holidays
  • Buy & Sell an additional 5 days each year
  • Length of service annual leave increments starting at 2 years
  • Healthcare Scheme
  • Tech Scheme
  • Ikea Scheme
  • Cycle to work Scheme
  • Paid Volunteer day each year
  • Early Finish Fridays on the last Friday of every month
  • Student / Teacher Discount
  • Uniform
Head Office Perks:
  • Electric Car charging points
  • Free fruit, Coffee, and Tea
  • Onsite Shower
  • Prayer room on request or list of nearest available places of worship
Equal Opportunities:

You're unique - and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don't just take our word for it though Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all.

Halo Code:

Learning Curve Group stand against hair discrimination in the workplace and champion the right for our Purple People to embrace Afro-Hairstyles including, but not limited to, afros, locs, twists, braids, cornrows, fades, hair straightened through the application of heat or chemicals, weaves, wigs, headscarves, and wraps.

Disability Confident Leader:

Disability Confident Leader status is the highest level of the scheme. It is awarded to organisations that act as champions for the rights of disabled people within their networks and who lead the way to help other businesses to become disability confident. At LCG we understand the need to remove barriers to create a level playing field. That's why if you require any reasonable adjustments to the interview and/or workplace, we welcome a discussion.

Armed Forces Covenant Gold:

12% of our entire workforce are veterans of the armed forces and as such as its only right we show our support by pledging to the Armed Forces Covenant. It is a promise to those who serve or who have served, and their families, which says we will do all we can to ensure they are treated fairly and not disadvantaged in their day-to-day lives. As part of this promise, Reservists will receive an additional 10 days paid leave to attend training.

Domestic Abuse Covenant, Care Leaver Covenant, Working Chance, Ban the box

Recruitment Checks:

Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. This means for some of our roles, we need to carry out certain checks to ascertain someone's suitability for working with learners.

As this role will not include regulated activity with learners, a DBS is not required. However, you will be required to provide satisfactory references and prove their eligibility to work in the UK.

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