Customer Service Account Handler

4 weeks ago


Chatham, Kent, United Kingdom Adecco UK Limited Full time

Job Title: Customer Service Account Handler

 

About the Role:

We are seeking a highly motivated and experienced Customer Service Account Handler to join our team at Adecco UK Limited. As a Customer Service Account Handler, you will be responsible for managing service requests from clients, providing a high standard of support, and coordinating with the engineering team.

 

Key Responsibilities:

  • Build and maintain strong client relationships through proactive communication and exceptional service.
  • Schedule maintenance, emergency callouts, and remedial visits according to company procedures.
  • Deliver great customer service, coordinating visits between clients and engineers.
  • Ensure timely response to all emergency callouts within set KPIs.
  • Act as the first point of contact for clients, addressing queries professionally and efficiently.
  • Prepare risk assessments and method statements for scheduled maintenance.
  • Process all necessary paperwork, including worksheets and purchase orders, promptly.
  • Perform general administrative duties, such as responding to emails and data entry.

 

Requirements:

  • Strong computer literacy
  • Excellent organisational skills with attention to detail
  • Ability to work well independently and as part of a team
  • Proven customer service experience
  • Experience in a high-pressure, client-facing environment

 

About Us:

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We are an equal opportunities employer and welcome applications from all qualified candidates.



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