Aesthetic Field Service Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Abbott Laboratories Limited Full time

About Abbott Laboratories Limited

We're a global leader in in vitro diagnostics, offering a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks, and clinics.

Our products provide automation, convenience, cost-effectiveness, and flexibility, helping to create the diagnostics industry through our commitment to improving patient care and lowering overall costs.

The Technical Service Specialist is responsible for providing support to our customer base, handling installations and deinstallations, repairs, instrument hardware or software upgrades, and providing basic training to customers and Abbott Ambassadors.

Key Responsibilities
  1. Schedule and perform planned maintenance activities
  2. Perform new customer and laboratory site inspections for new contract/tender preparations and design for new installations
  3. Conduct/assist with installation of instruments, AbbottLink, automation, and deinstallations
  4. Perform IQOQ procedures during and after installation
  5. Assist with customer business reviews
  6. Schedule, perform, and document hardware and software updates (TSBs)
  7. Deliver basic customer operator introductory training post-install or post hardware or software upgrade
  8. Perform basic technical coaching and training to other Technical Service Specialists
Requirements

Required

  1. Bachelor's degree or equivalent experience required. Bachelor's/Engineering degree in medical/electrical/mechanical or medical technology is preferred.
  2. Proven track record in a similar position, supported by management and customer references
  3. Successful engagement with customers, specifically key stakeholders and lab staff.
  4. Excellent product and industry knowledge
  5. Excellent experience and process skills of the business functions service delivery.
  6. Excellent communication skills
  7. Ability to identify and drive resolution of issues
  8. Technical expert for product line responsibility
  9. Coaching and training skills
  10. Excellent experience in use of analytical tools and software
  11. You must live in London to be considered for this role
What We Offer

At Abbott Laboratories Limited, you can have a good job that can grow into a great career. As you'd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.



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