Director of Enterprise Client Solutions
1 month ago
We're seeking a seasoned professional to lead our UK Engagement Team, supporting enterprise and commercial clients. Reporting to the UK Client Engagement Director, this role is critical within our MSP/ MSSP organization.
The successful candidate will have a proven track record in managing large client engagement teams, be skilled in strategic account management, and bring a client-first approach to our rapidly growing organization.
Key Responsibilities
- Team Leadership & Development: Lead, mentor, and develop a team of 30-40 Engagement Leads responsible for enterprise and commercial client accounts. Recruit, develop, and retain high-performing Relationship and Account Managers skilled in strategic account management.
- Account Growth & Retention: Own accountability for client satisfaction and growth across enterprise and commercial accounts. Develop and oversee account roadmaps and future-oriented strategies, aligning with client goals and mutual growth.
- Operational Excellence & Advocacy: Ensure operational effectiveness through KPI management, process optimization, and best practices within the engagement team. Address service delivery gaps proactively, working closely with service delivery teams to ensure quality and responsiveness meet client needs.
About You:
- 10+ years of experience in client engagement, account management, or relationship management roles within the MSP, IT, or tech sector, with a strong focus on enterprise and commercial accounts.
- Proven ability to lead, inspire, and scale a large client engagement or account management team.
- Excellent interpersonal, negotiation, and communication skills with the ability to engage senior-level client stakeholders.
Benefits:
- 25 days leave + public holidays
- 1 day Birthday leave per year
- Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
- Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
- EkcOlympics - a global activity for fun
- Learning & development - Unlimited access to Pluralsight learning platform
Why Ekco:
Cultivating an environment that promotes diversity, equality, inclusion, and belonging. Flexible working with a family-friendly focus are at the core of our company values.
This role is ideal for a motivated, strategic leader who thrives in a client-centric environment, enjoys building and managing teams, and is committed to excellence in client engagement and satisfaction.
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