Insurance Operations Specialist
4 weeks ago
We are seeking an experienced Insurance Technician to join our expanding team at Advancing People Recruitment. As an Insurance Technician, you will play a crucial role in ensuring the smooth operation of our reinsurance processes, enabling brokers to focus on client relationships and strategic objectives.
Your responsibilities will include the preparation and management of documentation, data entry, and compliance with company and group policies, ensuring that all tasks are implemented with precision and in a timely manner.
This position offers an outstanding opportunity to contribute to the efficiency and success of our clients' operations while gaining valuable experience and developing your career.
Key Responsibilities:
- Collaborate with senior team members to set and prioritise key objectives, optimally leading workload to ensure both personal and team goals are met.
- Consistently meet agreed performance targets and deadlines.
- Lead assigned projects and supply to other team projects as the need arises, ensuring successful completion.
- Provide accurate and timely management information to the Team Leader as needed.
- Assist in the preparation of detailed client and broking documentation, ensuring accuracy and compliance.
- Process slips, quotes, indications, and endorsements efficiently, maintaining high standards of accuracy.
- Perform technical duties, including data entry, credit control, and follow-up on subjectivities, with precision.
- Stay informed of regulatory and legal changes that impact the role, ensuring compliance.
- Maintain up-to-date and accurate records on the company's systems at all times.
- Respond promptly and appropriately to urgent issues as they arise, providing effective solutions.
- Interpret and implement instructions and issues in line with company policies and procedures.
- Build and maintain positive relationships with Business Units, encouraging teamwork.
- Handle incoming enquiries from clients, insurers, and third parties, ensuring a professional and timely response.
- Handle client renewals and mid-term adjustments as required, delivering high-quality service.
Requirements:
- An experienced Insurance technician with the ability to contribute from day one and ideally with some Reinsurance experience.
- Awareness and understanding of Xchanging systems.
- Proven IT skills, including Microsoft Word, Excel, and PowerPoint.
- Capable of undertaking and demonstrating competence in technical training as required by industry regulations.
- Developing technical expertise in allocated business lines (not crucial for recruitment but will grow with experience).
- Prior experience in insurance or a customer-facing environment.
- Strong attention to detail with the ability to produce accurate and well-documented work.
- Ability to work optimally within a team and provide mentorship to less expert colleagues.
- Excellent verbal and written communication skills, with the confidence to engage with team members and stakeholders.
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