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Account Manager

1 month ago

Manchester, United Kingdom THG Full time

About THG

We're a global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

About THG Studios

THG Studios is the creative powerhouse within THG Ingenuity. With over 400 creatives delivering world-class campaigns for leading brands, we are Europe's biggest and most impressive creative studio. Spanning across 11.5 acres in the creative heart of the North, Manchester, we are home to 15 specially designed studio spaces, dedicated to video, photography, interiors, social, campaign and even boasting a state of the art food & drink content production facility.

Main Duties & Responsibilities

  • Ensure exceptional service is delivered to our Client at all times through excellent communication, developing a true understanding of their company and brand, and developing an ability to think on their behalf when working with internal teams.
  • Conduct face-to-face meetings where possible and have excellent presentation skills and the ability to think on your feet when challenged.
  • Continuous review of market trends and insight relevant to the Clients industry and market and ensure you are fully up to date and informed with trends.
  • Management of the Client briefing process, attending and leading meetings to ensure briefs are interrogated properly to gain all of the information required by the internal teams.
  • Schedule work through studio via Project Manager, keeping creative projects on brief and on track to ensure the delivery of excellent creative output on time and on budget every time which meets and exceeds Client expectation.

Administration

  • Ability to produce timing plans, contact reports and estimates accurately without prompting.
  • Works methodically to meet deadlines.
  • Regularly reviews progress on tasks.
  • Shows attention to detail and minimises internal errors.
  • Updated plans as briefings/timings change.
  • Shows the ability to identify resource needed to achieve goals.

Communication

  • Develop and lead relationships with client, account team and studio – approachable and professional.
  • Provides rationale and objective reasoning rather than opinion to qualify work.
  • Provides timely and constructive feedback to move projects forward.
  • Shares information without prompting.
  • Ability to present design adaptations with passion, and fill the client with confidence that they are in challenging but safe pair of hands.
  • Gears style, dependent on who they're talking to.
  • Effectively negotiates with team members and clients to get best results.

Business Development

  • On top of organic growth, active involvement in business growth (existing clients).

Accountability

  • Be the day to day driver behind design projects.
  • Run projects from start to finish.
  • Works on own initiative.
  • Ability to manage up, where appropriate.

Finance

  • Recognises how to maximise profit on a job by value pricing to client and reducing inefficiencies in the briefing process.
  • Continuous invoicing of completed jobs and has a thorough understanding of the billing system.
  • Maintains and upholds Company financial procedures.
  • Deliver on financial targets.

Skills & Experience

  • Teamwork – has a good working relationship with all internal departments.
  • Keen to develop a sense of camaraderie in the team.
  • Always volunteers to help with team objectives despite workload.
  • Ability to mentor and time manage junior team members as well as their own workload.

Our Benefits

  • Competitive Salary.
  • Company Pension Scheme – Matching up to 4%.
  • 25 Days Annual Leave plus Bank Holidays plus Birthday Leave.
  • Enhanced Maternity and Paternity Policy.
  • Enhanced Compassionate Leave.
  • Cycle to Work Scheme, Tech Scheme & More...
  • Access to On-Site Doctor, Physio, Gym and Shop.
  • Commitment to Continued Learning and Development Through our Bespoke L&D Offering.
  • Exclusive Discounts off THG Brands.
  • Many More...