Customer Service Host

5 days ago


Rossendale, Lancashire, United Kingdom Glentop Hop House Limited - Robin Hood of Helmshore Full time

About Us

At Glentop Hop House Limited, we're passionate about creating a welcoming atmosphere for our customers and community. Our goal is to provide exceptional customer service while serving a wide range of beverages in a cozy and friendly environment.

Job Description

We are looking for a skilled Customer Service Host to join our team at Glentop Hop House Limited in Helmshore. As a key member of our team, you will be responsible for providing excellent customer service, working efficiently behind the bar, managing stock levels, performing cellar work, maintaining cleanliness, adhering to health and safety regulations, answering phone calls, taking bookings, and providing general customer service.

Key Responsibilities

  • Cash handling and management
  • Working behind the bar, including pouring drinks, serving food, and handling cash transactions
  • Stock management, including ordering supplies and maintaining inventory levels
  • Cellar work, including cleaning and maintaining the beer cellar
  • General cleaning, including maintaining a clean and tidy bar area
  • FOLLOWING HEALTH AND SAFETY REGULATIONS, INCLUDING PROPER WASTE DISPOSAL AND CLEANLINESS PRACTICES
  • Answering phone calls and taking bookings
  • Providing general customer service, including responding to customer complaints and feedback
  • OCCASIONAL EVENTS, SUCH AS FESTIVALS AND PARTIES, MAY REQUIRE EXTRA HELP WITH SET-UP AND SERVICE

Requirements

  • Confident and friendly personality
  • Able to work independently and as part of a team
  • Approachable and willing to help others
  • Flexible and able to adapt to changing situations
  • An interest in beer and brewery culture

Benefits

We offer a competitive salary of £22,500 per year, 28 days holiday (including bank holidays), an attendance bonus scheme, occasional incentives, and team member of the month vouchers.



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