Customer Service Advocate
2 weeks ago
Job Summary:
CV Screen Ltd seeks an accomplished EPOS Support Engineer to lead our technical support efforts in Bolton. As an EPOS Support Engineer, you will provide exceptional technical assistance, troubleshoot complex issues, and deliver tailored training sessions to clients across the UK.
Main Responsibilities:
- Offer advanced technical support through various channels, ensuring swift issue resolution and high client satisfaction.
- Analyze and troubleshoot intricate technical problems, applying problem-solving skills and industry expertise.
- Design and deliver customized training sessions to equip clients with the necessary skills to utilize our EPOS solutions effectively.
- Promote continuous improvement by maintaining and updating technical documentation, enhancing internal processes and client operations.
- Plan and execute seamless software upgrades, guaranteeing minimal disruption to clients.
- Maintain close relationships with internal teams and external partners to foster open communication, shared knowledge, and collaborative problem-solving.
Necessary Qualifications:
- Extensive background in technical support, preferably within EPOS or related fields.
- Proven expertise in Windows Operating Systems (10, 11, Server OS), Microsoft Office, and fundamental understanding of MS SQL.
- Exceptional interpersonal and written communication skills, combined with a customer-focused mindset and successful training delivery history.
- Viable driving license.
Compensation and Benefits:
- Annual salary: £26,000.
- Inclusive benefits package featuring career growth opportunities and a dynamic team atmosphere.
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