Employee Experience Lead

2 weeks ago


Warrington, United Kingdom Howard James Recruitment Consultancy Ltd Full time
Job Title: Employee Experience Lead

We are seeking a skilled Employee Experience Lead to join our team at Howard James Recruitment Consultancy Ltd. As a key member of our organization, you will play a pivotal role in creating and delivering exceptional employee experiences that drive business results and enhance company culture.

About the Company

Our client is a dynamic and innovative travel company dedicated to providing outstanding sales and service solutions for a diverse portfolio of partners. They are rapidly expanding, delivering contact centre functions for some of the most recognisable names in the travel industry.

About the Role
  • Create and continuously improve induction programs for employees and homeworkers to ensure alignment with company values, culture, and objectives.
  • Develop and maintain training materials, modules, and resources tailored to each client, reflecting their brand, culture, product, and booking processes.
  • Conduct training sessions for new and existing team members using various instructional techniques and formats, including workshops, webinars, and e-learning platforms. Evaluate training effectiveness using feedback mechanisms and KPIs.
  • Regularly refine training content and methodologies to keep up with changing business needs and industry trends, with a focus on achieving service level agreements (SLAs).
Requirements
  • Proven experience in designing and delivering training programs.
  • Familiarity with learning management systems (LMS) and e-learning tools.
  • Travel industry experience is preferred.
  • Excellent communication, presentation, and facilitation skills.
  • Ability to collaborate effectively with cross-functional teams and build relationships across organisational levels.
  • Strong organisational skills.
  • A passion for employee development and commitment to a positive work culture.
  • Willingness to travel domestically and internationally to client locations during onboarding.
Benefits
  • Competitive salary: £65,000 - £85,000 per annum.
  • Excellent career development and growth opportunities.
  • Work-life balance initiatives.
  • Employee recognition programs.
  • Inclusive company culture.
  • Discounted holiday benefits.
  • 25 days holiday.


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