IT Technical Leadership Position
1 week ago
Job Title: IT Service Desk Manager
Job Responsibilities:
- Reporting to the IT Director, you will oversee a team of IT Support Analysts, providing technical support for all UK offices.
- Assist the team in their duties, offering first-line, second-line, and third-line support via various channels.
- Collaborate with the Senior IT Engineer to manage projects related to desktop and infrastructure.
- Maintain relationships with third-party vendors.
- Experience in supporting Microsoft Cloud and on-prem environments, including Active Directory, Exchange Online, Azure, and Azure AD.
- Familiarity with networking protocols such as DNS, VPNs, switches, routers, firewalls, and VLANs.
- Some background in virtualization and server management is beneficial.
- Contribute to the development of IT policies and procedures.
- Manage the company's IT assets.
- Be involved in staff hiring, professional development, and performance evaluations.
- Assist the IT Director when necessary.
Working Arrangements:
This role offers a hybrid working arrangement, with 3 days spent on-site and 2 days working from home, allowing for flexibility in scheduling.
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