Microsoft Cloud Infrastructure Lead

19 hours ago


London, Greater London, United Kingdom Konsolute Full time

Konsolute is a dynamic leader in cloud technology solutions, helping organisations revolutionise their operations through the power of Microsoft 365, Azure, and cutting-edge cloud services.

The Cloud Infrastructure Lead will be responsible for overseeing the performance, availability, and maintenance of cloud infrastructure. This role involves managing the day-to-day operations of cloud-based systems, ensuring customer satisfaction, providing technical guidance, and collaborating with cross-functional teams to enhance cloud service offerings.

The ideal candidate will have:

  • 5+ years of experience in cloud infrastructure support or management, with 2+ years in a leadership or management role
  • Strong technical background in Microsoft 365 and Microsoft Azure
  • Proven experience in incident management, support processes, and operational excellence

Key Responsibilities

  1. Managing a team of support engineers, including training and career development
  2. Maintaining the support ticketing systems such as Atlassian Service Desk and ServiceNow
  3. Serving as the escalation point for complex customer issues
  4. Monitoring and managing support tickets to ensure timely resolution and adherence to SLAs

We offer a competitive salary of $100,000 - $125,000 per year, depending on experience. You will also enjoy flexible working hours, ongoing training and certifications, and opportunities for career advancement within the company.



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