Microsoft Cloud Infrastructure Lead
19 hours ago
Konsolute is a dynamic leader in cloud technology solutions, helping organisations revolutionise their operations through the power of Microsoft 365, Azure, and cutting-edge cloud services.
The Cloud Infrastructure Lead will be responsible for overseeing the performance, availability, and maintenance of cloud infrastructure. This role involves managing the day-to-day operations of cloud-based systems, ensuring customer satisfaction, providing technical guidance, and collaborating with cross-functional teams to enhance cloud service offerings.
The ideal candidate will have:
- 5+ years of experience in cloud infrastructure support or management, with 2+ years in a leadership or management role
- Strong technical background in Microsoft 365 and Microsoft Azure
- Proven experience in incident management, support processes, and operational excellence
Key Responsibilities
- Managing a team of support engineers, including training and career development
- Maintaining the support ticketing systems such as Atlassian Service Desk and ServiceNow
- Serving as the escalation point for complex customer issues
- Monitoring and managing support tickets to ensure timely resolution and adherence to SLAs
We offer a competitive salary of $100,000 - $125,000 per year, depending on experience. You will also enjoy flexible working hours, ongoing training and certifications, and opportunities for career advancement within the company.
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