Customer Service Coordinator

2 weeks ago


Cookstown, United Kingdom Elis Ireland Full time

About Elis Ireland


We are an international textile, hygiene & facilities services business operating in 29 countries across the globe, delivering a complete textile rental and laundry service. Our comprehensive range includes workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.


With plants and distribution hubs across Ireland, we offer an unrivalled level of nationwide service with accredited systems and a commitment to the highest infection control standards. Our workforce of over 1,400 employees proudly support over 10,000 Irish businesses, providing quality products and services. Our circular services help clients stay focused on their core business while reducing their environmental footprint.



The Role

We are currently recruiting for a Customer Service Administrator for our site in Cookstown, Co. Tyrone. The successful candidate will be responsible for ensuring the quality of service to retain and develop existing customers by working closely with Customer Account Managers and other members of the Customer Service Team.



Key Responsibilities:

  1. Respond to all customer query correspondence within agreed time frames and ensure resolution. Manage relationships between customers and Elis, working closely with Production, stores and distribution teams when necessary.
  2. Log all complaints onto the system and update allocated CAMs of complaints/resolution so they are briefed for any customer site visits.
  3. Process new sales contracts once approved onto the system.
  4. Process weekly credits, additions and reductions on the internal system.
  5. Process customer contract renewal paperwork and complete orders for stock and garments.
  6. Process customer mat orders and approve visuals of product pre order.
  7. Raise manual invoices to customers for logo badges, replacements, workwear sales.
  8. Monthly reporting as directed.
  9. Process cancellations on customer accounts once approved by CAMs.


Requirements:

This role requires:



  • Able to adapt to business needs.
  • Good interpersonal and communication skills.
  • Customer-minded problem solver - proactive.
  • Computer skills.
  • Good business understanding and commercial skills.
  • Planning and organisation skills.
  • Team player.
  • Conflict management.
  • Aptitude to enjoy working with people.

Salary: €25,000-€30,000 per annum (dependent on experience)


Location: Cookstown, Co. Tyrone



  • Cookstown, United Kingdom HAYS Specialist Recruitment Full time

    About the Role:We are seeking a highly organized and communicative Sales Administrator to join our team. As a Sales Administrator, you will be responsible for processing new orders, investigating and resolving any queries related to delivery or invoice issues, and liaising with various internal departments.Key Responsibilities:Process new orders accurately...


  • Cookstown, United Kingdom Next Full time

    Work with UsWe're looking for a highly motivated and organized individual to join our team as a Customer Service Stock Associate. As a key member of our store team, you'll play a vital role in ensuring that our customers receive exceptional service and have access to a wide range of products.About the Role:You'll be responsible for accurately processing...


  • Cookstown, United Kingdom BA Components - Cookstown Full time

    We are looking for a highly motivated Retail Customer Services Advisor to join the Cookstown Customer Services Team. This key role involves working in close collaboration w_i_th production, purchasing and sales management across our 3 sites and also throughout our distribution network. Main responsibilities include: Processing orders to customer...


  • Cookstown, United Kingdom Elis Ireland Full time

    The company:Elis is an international textile, hygiene & facilities services business, operating in 29 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.With plants and distribution hubs across Ireland, Elis...


  • Cookstown, United Kingdom Argos Limited Full time

    Job DescriptionAs a Customer Advisor at Argos, you will be the face of our brand, delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Serving customers on tills and collection countersProviding product information and answering customer queriesWorking on the shop floor and assisting...


  • Cookstown, United Kingdom Reactive Recruitment Full time

    Job Title: Transport Operations CoordinatorJob Description:We are seeking a skilled Transport Operations Coordinator to join our team at Reactive Recruitment. As a key member of our logistics team, you will be responsible for planning and coordinating transport operations across the UK and Ireland.Key Responsibilities:Plan and coordinate transport operations...


  • Cookstown, United Kingdom Black Fox Solutions Full time

    About the Job:Job Summary:Black Fox Solutions is seeking an Accounts Receivable and Payable Coordinator to join our finance team.The successful candidate will be responsible for coordinating the accounts receivable and payable functions, including processing invoices, reconciling accounts, and providing excellent customer service.This role requires a high...


  • Cookstown, United Kingdom Next Full time

    About the Role:">As a Sales Team Member at Next, you will be an ambassador for our brand, delivering exceptional customer service and driving sales to meet store targets. Your primary focus will be on providing a personalized shopping experience, helping customers find their desired products, and ensuring they leave with a positive impression of our...

  • Operations Coordinator

    5 months ago


    Cookstown, United Kingdom Promould Full time

    Job Overview: We are seeking a highly organized and detail-oriented Operations Coordinator to join our team. As an Operations Coordinator, you will play a crucial role in ensuring the smooth and efficient operation of our company. You will be responsible for providing administrative support, coordinating daily operations, and assisting with various tasks to...


  • Cookstown, United Kingdom Next Full time

    Key Responsibilities:As a Sales Team Member at Next, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.About the Role:Provide fast and friendly service to customers, helping them find the perfect productsShare your passion and knowledge about our products with customersWork in...


  • Cookstown, United Kingdom Boylesports NI Full time

    Job Title: Retail Team Member at BoyleSports NIDepartment: RetailReporting to: Shop Manager/Regional ManagerLocation: ArdboeYou will be the first point of contact for our customers in-store, providing excellent customer service while assisting the Shop Manager and team with the day-to-day running of the branch.Key Responsibilities:Assist the Manager with the...


  • Cookstown, United Kingdom BM Stores Full time

    **B&M Retail are currently recruiting for Customer Service Assistants to join our team in **Broadfields Retail Park, Cookstown!** **These are permanent, **part-time positions** with 16 hours a week **guaranteed**.** We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We...


  • Cookstown, United Kingdom BM Stores Full time

    **B&M Retail are currently recruiting for Customer Service Assistants to join our team at **Broadfields Retail Park, Cookstown!** **These are permanent, **part-time positions** with 16 hours a week **guaranteed**.** We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We...


  • Cookstown, United Kingdom TES NI Ltd Full time

    Manufacturing Job OpportunityTES NI Ltd is seeking a Manufacturing Coordinator to join our team in Cookstown or Ballykelly. In this role, you will work closely with the Production Manager to coordinate production activities, ensuring timely delivery of high-quality products to our customers.About Our Company CultureAt TES NI Ltd, we value teamwork,...


  • Cookstown, United Kingdom McConnell Shoes Full time

    Customer service, Sales, Operating till, Cash handling, Stockroom duties, General housekeeping duties. A people person with good communication skills. **Job Types**: Part-time, Permanent Pay: From £11.44 per hour Expected hours: 18 - 28 per week **Benefits**: - Employee discount Schedule: - Day shift - Monday to Friday Work Location: In person


  • Cookstown, United Kingdom McConnell Shoes Full time

    Customer service, Sales, Operating till, Cash handling, Stockroom duties, General housekeeping duties. A people person with good communication skills. **Job Types**: Full-time, Permanent **Salary**: From £11.44 per hour Expected hours: 15 - 20 per week **Benefits**: - Employee discount Schedule: - Day shift - Monday to Friday Work Location: In...


  • Cookstown, United Kingdom Boylesports NI Full time

    Job Overview:We are seeking a Customer Service Representative to join our retail team in Ardboe. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, processing bets accurately, and maintaining high shop standards. This is an excellent opportunity for those who enjoy working in a fast-paced environment...

  • Sales Coordinator

    5 months ago


    Cookstown, United Kingdom McElroy Resourcing Full time

    **Sales Co-Ordinator** **The Role** - Managing and coordinating the activities of the sales team - Planning sales drives and scheduling other team events - Creating and reviewing sales reports - Managing and updating sales presentation materials including brochures, sales decks and posters - Offering after-sales support to customers - Preparing quotes for...


  • Cookstown, United Kingdom Reactive Recruitment Full time

    A career opportunity has arisen for a skilled Transport Planner to join our client, a leading logistics company, in their Transport Planning team. The role will involve planning and coordinating the movement of goods across the UK and Ireland, ensuring efficient and cost-effective transportation solutions.Key ResponsibilitiesPlan and coordinate...


  • Cookstown, United Kingdom Black Fox Solutions Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our sales and administration team at Black Fox Solutions. As a key member of our team, you will be responsible for maintaining and building client relationships, answering telephone and website queries, and processing orders and pricing.About You:To be successful in this...